“Plan – Do – Hope – Pray” – A phase that always makes me smile!
The most important 4 words in Safety Excellence and Safety ENGAGEMENT! Tom Peters! Worth a Watch
There are some very important messages here about creativing VS compliance.
“Participation is not a choice. We have no choice but to invite people into the process of rethinking, redesigning, restructuring the organization. We ignore people’s need to participate at our own peril.”
“A second principle also derives from life’s need for participation: Life always reacts to directives, it never obeys them. It never matters how clear or visionary or important the message is. It can only elicit reactions, not straightforward compliance.”
Once you’ve forced compliance with “the system” that’s been inflicted using historical “management systems”…you’ll need to evolve to the next level where the work process system is developed and breathes with the participation of the very people designing the process…the people doing the work.
Feel free to disagree…and then list ten CEOs who are rewarded because they have complied with last year’s “system”…well you probably could but they don’t work there any more. :O)
“Define and measure what you can and seek to understand the yet undefinable and currently unmeasurable through the evidence as it presents itself through thoughtful observation.” Alan D. Quilley CRSP
If we don’t get practical (even though we maybe technically and philosophically somewhat incorrect) we won’t be able to help anyone with changing the outcomes.
Our knowledge and abilities to measure “culture” may indeed be limited today. We need to continue our “attempts” to define the, as yet, undefinable factors that we “think” may be at play here. Over time, some of the many truths about culture will appear and what seems mysterious and hazy at the moment will become clearer and hence more manageable.
The adventure continues…when you’re standing a few inches from the trunk of a large tree, so close that you can see nothing else but you are hearing birds singing, feeling the humidity and smelling pine, it’s difficult to KNOW that you are in a forest…but it would be a good guess!
When designing and implementing safety management systems it’s often difficult to calculate the real results achieved from our efforts.
Just this morning I receive a note from a client noting their significant success in their safety outcomes…I just had to share their impressive results!
“Al thanks for your support over the last year. 2011 was indeed a performance “step level” change for HSE results in our Delivery Unit and I appreciate your training program to introduce an important part of our Behavior programs. It really works, both you and I know that but when I review the results this year, it once again hits home how effective our program is. Thought you might like some “data” (as you know I am a data guy!).
We introduced, formally, our safety management system (the what) and our BBS program (the how) c/w coaches and training support for the drilling leaders and drilling front line workers and this is what THEY did.
“We introduced, formally, our safety management system (the what) and our BBS program (the how) c/w coaches and training support for the drilling leaders and drilling front line workers and this is what THEY did.
Lost time incident frequency improved 86% in one year, moved from 4th Quartile to industry leading 1st Quartile (compared to Oil & Gas Producers, which is a tough peer group).
Total Recordable incident frequency improved 61% from last year we are now seeing months where we only have one minor! When I arrived here we were averaging 10/month and on several months were as high as 14 (hurting someone every other day!).
Our frequency for High Profile Incidents (the bad ones!) improved by 53% and most important none involved personal injury.
Regulatory inspections improved from an average of only 45% satisfactory in 2010 (I have never seen such low numbers!) to an exit of 90% satisfactory inspections (close to 400 inspections so no small feat!).
All of this while increasing the capital spend and bringing in numerous new staff and unfortunately changing out those who did not fit our culture.
Pretty dammed impressive Al Quilley. We are a team and I want you to know how effective this has worked across all areas where we have work together!
I look forward to doing it all over again in 2012, lots to do but now we are rolling!”